Our policy
Leaptel is developing a domestic and family violence (DFV) support policy in consultation with DFV support experts to provide specialised training to our staff, and support for our customers.
Our full DFV policy and support procedures will be published on this page by 1st January 2026.
Our full DFV policy and support procedures will be published on this page by 1st January 2026.
Domestic and family violence support
If you are experiencing any form of domestic or family violence, support is available through the following services:
| 1800 Respect | 1800 737 732 |
| 1800 ElderHelp | 1800 353 374 |
| Full Stop | 1800 385 578 |
| National Debt Helpline | 1800 007 007 |
| National Disability Abuse and Neglect Hotline | 1800 880 052 |
| Rainbow Sexual, Domestic and Family Violence Helpline | 1800 497 212 |
Contact us
Leaptel customers can request specialist support related to domestic or family violence by emailing dfv@leaptel.com.au or by Live chat on the Leaptel website.
Specialist support is only available during regular business hours — weekdays 9am to 5pm Melbourne local time, excluding national and Victorian public holidays.
Specialist support is only available during regular business hours — weekdays 9am to 5pm Melbourne local time, excluding national and Victorian public holidays.